Delivery, Returns and Refund Policy - mini EARTHLINGS
CONDITIONS OF SALE
All orders will be processed & despatched upon receipt of payment.
Whilst every effort is made to accurately describe our products, there may be slight variation in product colour, packaging design or specification. We endeavour to make sure pricing is correct at time of publishing but reserve the right to change prices due to error or supplier changes.
We accept online payments by credit or debit cards using a secure encrypted payment gateway provided by Stripe. For customers with a PayPal account, we offer the option to use your Paypal balance.
POSTAGE & PACKING
Postage will be charged as stated on the website unless otherwise arranged with the customer. We reserve the right to change & amend our postage prices. For details of our current postage rates and related shipping conditions, please check the Shop page.
UNDELIVERED / RETURNED PACKAGES
It is the customer's responsibility to make sure the delivery address is entered in full (including flat number, security entry code etc.), and that the address is complete and post code correct at the time the order is placed. When the delivery address is a company address, the company name must also be entered, along with the name of the recipient.
If your products are returned back to us either by Royal Mail or the courier Parcelforce, we reserve the right to charge you for the costs incurred for the shipping of your parcel.
Should you decide to have your order re-send, please note we will request payment of the applicable shipping fee (not our usual P&P) before sending your order for the second time. For larger orders, this will be Â£6.95, orders below 1 kg will be charged at Â£3.50
DISPATCH OF ORDERS
We aim to ship all orders by the 15th of the month. The cut-off date for placing an order for any current month is the last day of the previous month. So, for October box, you will have to place your order by 30th September. We will then ship out all orders on the 15th of October. If you place your order, after the cut-off date we will ship the following month. So, if you placed your order on the 1st October, we will then ship your order first order from November.
The majority of orders are delivered within 2-3 working days, however, occasionally there may be a delay which is outside our control.
If you have not received your order within 5 working days, we recommend that you check with your neighbours and in the usual places your postman leaves parcels for you (sheds, behind bins etc.) and also visit your local Royal Mail Sorting Office in person to check whether they are holding a parcel for you, even if no notification card has been left to advise of an attempted delivery. 99.9% of delayed orders are at their local Royal Mail Sorting Office awaiting collection by the customer. If not collected by the customer within 3 weeks, parcels are usually returned to us.
We aim to package everything in large letterbox which fits through your post box, but in some instances, the package might be larger and by ordering from our website the customer accepts that sometimes they will require you to collect your parcel from the post office or the sorting office, we use the services of Royal Mail.
Please note we cannot re-send item for lost parcels until at least 15 working days after placing your order have passed. We do not accept responsibility for loss or any other consequence caused by delivery delays.
CHANGES TO ORDERS
Once an order has been placed we are not able to refund or pause midway through your subscription. You can cancel your renewal anytime. We can add extra one-off purchases and the only other change we can do for you is correct spelling mistakes in the delivery address, providing it has not been dispatched.
DAMAGED/ MISSING GOODS POLICY
We must be notified of incorrect, missing or damaged products within 5 days of receipt.
We accept no responsibility for goods damaged in transit, though it is at our discretion that we may send you a replacement. - All orders are checked carefully before dispatch & products included are marked off on a couple of printouts to minimise the chance of a product missing from your parcel. Please check your package carefully before ringing to advise of a missing product, smaller items can get lost within the loose fill used to secure your products in transit.
If items are still missing please email us at
- You may cancel your RENEWAL at any time before 1st of the month
- Cancellations after your order have been despatched must be done within 7 days from receipt. You will be required to pay for the despatched box and the follow on months will be refunded.